This Privacy Policy explains how Camping Trek ('we', 'us', 'our') collects, uses, discloses, and protects your personal information when you use our website, create an account, or book a trek or expedition with us. By using our services, you agree to the practices described in this policy.
When you create an account, book a trip, contact us, or subscribe to our newsletter, we collect information such as your full name, email address, phone number, date of birth, nationality, passport details, emergency contact information, dietary requirements, medical conditions relevant to trekking, and payment information.
When you browse our website, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, and time spent on our site, using cookies and similar tracking technologies.
If you use your dashboard to upload documents such as passport scans or travel insurance certificates, these are stored securely and are only accessible to you and authorized Camping Trek staff for the purpose of processing your booking.
We use the information we collect to process bookings and payments, communicate with you about your trip, provide customer support, send booking confirmations and itinerary updates, comply with legal and permit requirements imposed by Nepali authorities, personalize your experience on our website, and, where you have opted in, send marketing communications about new treks, offers, and company updates.
We do not sell your personal information to third parties. We may share necessary information with trusted partners such as government permit offices, insurance providers, and payment processors solely for the purpose of fulfilling your booking.
Your data is stored on secure servers provided by Supabase, with encryption in transit and at rest. Access to sensitive documents, such as passport scans and medical information, is restricted to authorized personnel only.
While we take reasonable technical and organizational measures to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We use cookies to keep you logged in, remember your preferences, and understand how visitors use our website.
You can control cookie preferences through your browser settings, though disabling cookies may affect certain site functionality such as staying logged in to your account.
You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your account and associated data (subject to legal retention requirements for booking and financial records), withdraw consent for marketing communications at any time, and request a copy of your data in a portable format.
To exercise any of these rights, contact us using the details on our Contact page and we will respond within a reasonable timeframe.
Our website integrates with third-party services including Google (for account sign-in), Stripe (for payment processing), and WhatsApp (for customer communication). These providers have their own privacy policies governing the information they process on our behalf.
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised 'Last updated' date.
For clarification on any clause in this document, or to make a formal data or legal request, contact our team directly and we'll respond within 24 hours.
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